At IT Wheel Itd, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have [number] days from the date of purchase to return an item.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Please include the receipt or proof of purchase when returning your item.

Non-Returnable Items

Certain items are non-returnable, including:

  • Mugs, Banner & T-shirts

Return Process

  1. To initiate a return, please contact our customer service team at [email/contact form].
  2. Once your return request is approved, we will provide instructions on how and where to send your package.
  3. You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

Exchanges

If the item you received is defective or damaged, you may request an exchange for the same item. Contact our customer service for assistance.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or credit card statement.
  • Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email/contact form].

Contact Us

For any questions related to returns or refunds, please reach out to us at [contact information].